Corporate Digital Responsibility in Service Firms and Their Ecosystems
Digitization, artificial intelligence, and service robots carry serious ethical, privacy, and fairness risks. Using the lens of corporate digital responsibility (CDR), we examine these risks and their mitigation in service firms and make five contributions. First, we show that CDR is critical in service contexts because of the vast streams of customer data involved and digital service technology’s omnipresence, opacity, and complexity. Second, we synthesize the ethics, privacy, and fairness lite
Record details
Published: 5 October 2022
Source: OpenAlex
Category: Research
Topics: Bias & fairness · Privacy · Agents & autonomy
Retrieved: 14 July 2026
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How to cite this record
ethics.ai (5 October 2022), “Corporate Digital Responsibility in Service Firms and Their Ecosystems,” evidence record 9202, https://ethics.ai/record/9202 (originally published by OpenAlex).
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