{
  "id": 9202,
  "url": "https://doi.org/10.1177/10946705221130467",
  "title": "Corporate Digital Responsibility in Service Firms and Their Ecosystems",
  "summary": "Digitization, artificial intelligence, and service robots carry serious ethical, privacy, and fairness risks. Using the lens of corporate digital responsibility (CDR), we examine these risks and their mitigation in service firms and make five contributions. First, we show that CDR is critical in service contexts because of the vast streams of customer data involved and digital service technology’s omnipresence, opacity, and complexity. Second, we synthesize the ethics, privacy, and fairness lite",
  "authors": "Jochen Wirtz, Werner H. Kunz, Nicole Hartley, James Tarbit",
  "category": "research",
  "topics": "bias-fairness,privacy-surveillance,agents-autonomy",
  "orgs": null,
  "regions": null,
  "published_at": "2022-10-05T00:00:00.000Z",
  "fetched_at": "2026-07-14T16:33:50.749Z",
  "source_slug": "openalex",
  "source_name": "OpenAlex",
  "source_homepage": "https://openalex.org",
  "ethics_ai_record_url": "https://ethics.ai/record/9202",
  "original_url": "https://doi.org/10.1177/10946705221130467",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}