24/015 Customer Contact Solution - AWARD
…rocesses/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective sc Classification: Software package and information systems.
Record details
Published: 9 June 2025
Source: UK Contracts Finder — AI procurement
Category: Policy
Topics: Regulation · Jobs & economy · Agents & autonomy
Retrieved: 15 August 2026
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How to cite this record
ethics.ai (9 June 2025), “24/015 Customer Contact Solution - AWARD,” evidence record 19822, https://ethics.ai/record/19822 (originally published by UK Contracts Finder — AI procurement).
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