{
  "id": 19822,
  "url": "https://www.contractsfinder.service.gov.uk/Notice/b6e74a68-94ea-497a-8827-787edf4b4000",
  "title": "24/015 Customer Contact Solution - AWARD",
  "summary": "…rocesses/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective sc Classification: Software package and information systems.",
  "authors": "Tamworth Borough Council",
  "category": "policy",
  "topics": "regulation,jobs-economy,agents-autonomy",
  "orgs": null,
  "regions": "uk",
  "published_at": "2025-06-09T13:45:13.000Z",
  "fetched_at": "2026-08-15T00:00:00.000Z",
  "source_slug": "uk-contracts-finder-ai",
  "source_name": "UK Contracts Finder — AI procurement",
  "source_homepage": "https://www.contractsfinder.service.gov.uk/Search",
  "ethics_ai_record_url": "https://ethics.ai/record/19822",
  "original_url": "https://www.contractsfinder.service.gov.uk/Notice/b6e74a68-94ea-497a-8827-787edf4b4000",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}