Too human to trust? How warmth, competence, and anxiety shape employee avoidance of generative AI

As generative artificial intelligence (GenAI) becomes increasingly embedded in organizational innovation and digital transformation strategies, understanding its implications for workforce adaptation has emerged as a critical managerial and strategic issue. This study examines how employees’ perceptions of GenAI, specifically perceived competence and perceived warmth, together with information overload, relate to AI anxiety and subsequent avoidance behavior in the workplace. Drawing on technostr

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ethics.ai (12 August 2026), “Too human to trust? How warmth, competence, and anxiety shape employee avoidance of generative AI,” evidence record 18848, https://ethics.ai/record/18848 (originally published by AI & Society).

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