Cleo: A Transparent and Controllable Chatbot for Conversational Commerce
We demonstrate Cleo, a transparent and controllable conversational product advisor that addresses the challenges of opacity, unpredictability of LLMs, and the complexity of comparisons in conversational commerce. With our chatbot system, we make four contributions: First, we introduce transparency by prompting the LLM to reflect on interpreted user needs, while an auditable ranking mechanism reveals loss values per attribute, explaining ranking decisions. Second, we propose controllability throu
Record details
Published: 6 August 2026
Source: arXiv cs.HC
Category: Research
Topics: Transparency
Retrieved: 7 August 2026
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ethics.ai (6 August 2026), “Cleo: A Transparent and Controllable Chatbot for Conversational Commerce,” evidence record 17359, https://ethics.ai/record/17359 (originally published by arXiv cs.HC).
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