Empathy and the Human-Moment Gaps of AI Chatbots: Insights from Empathy Displacement Theory
arXiv:2607.24775v1 Announce Type: cross Abstract: Artificial intelligence (AI) chatbots are increasingly deployed in domains where empathy is essential, including healthcare, education, and customer service. However, their capacity to sustain authentic human moments remains structurally limited. This paper introduces two interlinked conceptual models to explain and address this limitation. First, the Human-Moment Gap Framework (HMGF) identifies three structural empathy deficits in AI-mediated in
Record details
Published: 29 July 2026
Source: arXiv cs.CY
Category: Research
Topics: Jobs & economy · Healthcare · Children & education
Retrieved: 29 July 2026
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ethics.ai (29 July 2026), “Empathy and the Human-Moment Gaps of AI Chatbots: Insights from Empathy Displacement Theory,” evidence record 14102, https://ethics.ai/record/14102 (originally published by arXiv cs.CY).
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