Understanding and Resolving Failures in Human-Robot Interaction: Literature Review and Model Development

While substantial effort has been invested in making robots more reliable, experience demonstrates that robots operating in unstructured environments are often challenged by frequent failures. Despite this, robots have not yet reached a level of design that allows effective management of faulty or unexpected behavior by untrained users. To understand why this may be the case, an in-depth literature review was done to explore when people perceive and resolve robot failures, how robots communicate

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ethics.ai (15 June 2018), “Understanding and Resolving Failures in Human-Robot Interaction: Literature Review and Model Development,” evidence record 8321, https://ethics.ai/record/8321 (originally published by OpenAlex).

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