Essential, Yet Overlooked: Identity Verification Barriers for Blind and Low Vision People in Government Services
Identity verification is a critical gateway to accessing government services and public benefits, yet contemporary systems are typically designed around visual interaction, leaving blind and low vision (BLV) individuals disproportionately burdened. In this work, we examine how BLV users navigate identity verification in government services and how current designs shape their access, security, and autonomy. Through a mixed methods study combining analysis of 219 Reddit posts and semi-structured i
Record details
Published: 30 April 2026
Source: arXiv
Category: Research
Topics: Agents & autonomy
Retrieved: 14 July 2026
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ethics.ai (30 April 2026), “Essential, Yet Overlooked: Identity Verification Barriers for Blind and Low Vision People in Government Services,” evidence record 5146, https://ethics.ai/record/5146 (originally published by arXiv).
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