White paper: The human cost of customer experience
How agent abuse, workplace bullying and poor contact centre design are driving burnout.
Record details
Published: 11 August 2026
Source: ITWeb (ZA)
Category: News
Topics: Agents & autonomy
Retrieved: 12 August 2026
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How to cite this record
ethics.ai (11 August 2026), “White paper: The human cost of customer experience,” evidence record 18625, https://ethics.ai/record/18625 (originally published by ITWeb (ZA)).
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