Federal Student Loans: Education Could Better Coordinate with Servicers When Making Program Changes
What GAO Found The Department of Education provides student loan servicers with instruction for implementing program changes via formal documents known as change requests. Change requests outline new or modified requirements for servicers and can vary in their complexity. For example, Education could require servicers to carry out tasks ranging from sending straightforward borrower communications to implementing major repayment plan changes. Examples of Tasks Student Loan Servicers Carry Out for
Record details
Published: 6 August 2026
Source: US GAO Reports
Category: Policy
Topics: Children & education
Retrieved: 7 August 2026
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ethics.ai (6 August 2026), “Federal Student Loans: Education Could Better Coordinate with Servicers When Making Program Changes,” evidence record 17132, https://ethics.ai/record/17132 (originally published by US GAO Reports).
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