Lloyds Bank should publish the human cost of its AI savings | Letters

Banks should factor in the time spent by humans checking invented facts, writes Dr Gleb Tsipursky Your report ( Lloyds Bank to cut £2bn in costs as part of AI-powered strategy, 30 July ) raises a question that financial targets alone cannot answer: who absorbs the work when automation fails? Banks often count the minutes saved by the employee who uses an AI tool. They should also count the time colleagues spend checking invented facts, repairing customer messages, explaining rejected application

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ethics.ai (6 August 2026), “Lloyds Bank should publish the human cost of its AI savings | Letters,” evidence record 17054, https://ethics.ai/record/17054 (originally published by The Guardian).

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