“But it sounded confident”: the role of accuracy, tone, and disclaimers in users' medical decision-making
IntroductionArtificial intelligence (AI)-powered chatbots are increasingly used in healthcare for applications ranging from symptom triage to lifestyle guidance. Their effectiveness depends not only on their ability to provide reliable information but also on users engaging with their advice while remaining aware of potential inaccuracies. This study investigated how users perceive AI-generated medical advice, with a particular focus on the roles of accuracy, conversational tone, and disclaimers
Record details
Published: 29 July 2026
Source: Frontiers in Artificial Intelligence
Category: Research
Topics: Healthcare · Finance, VC & PE
Retrieved: 30 July 2026
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How to cite this record
ethics.ai (29 July 2026), ““But it sounded confident”: the role of accuracy, tone, and disclaimers in users' medical decision-making,” evidence record 14644, https://ethics.ai/record/14644 (originally published by Frontiers in Artificial Intelligence).
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