The Impact of Security and Privacy Controls on Users' Emotional Engagement with Generative AI Chatbots
Chatbots powered by generative AI (e.g., OpenAI's ChatGPT and Google's Gemini) are increasingly being appropriated for emotional support and companionship. These tools offer a suite of security and privacy (S&P) controls, including model training opt-outs and memory toggles, yet how the presence of these controls influences users' attitudes toward emotionally sensitive disclosure remains understudied. We conducted a mixed-methods vignette study with 354 U.S. participants to examine how S&P contr
Record details
Published: 7 July 2026
Source: arXiv cs.HC
Category: Research
Topics: Privacy · Transparency
Retrieved: 14 July 2026
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ethics.ai (7 July 2026), “The Impact of Security and Privacy Controls on Users' Emotional Engagement with Generative AI Chatbots,” evidence record 10189, https://ethics.ai/record/10189 (originally published by arXiv cs.HC).
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