{
  "id": 8369,
  "url": "https://doi.org/10.1080/13600834.2018.1488659",
  "title": "Artificial intelligence and augmented intelligence collaboration: regaining trust and confidence in the financial sector",
  "summary": "Robots and chatbots are sophisticated. Artificial intelligence (AI) is increasingly popular in the financial industry due to its ability to provide customers with cheap, efficient and personalised services. This article uses doctrinal sources and a case study to show that many banks and FinTech start-ups are investing in AI. Yet, there are a number of challenges arising from the use of AI which could undermine trust and confidence amongst consumers. This article features the issue of bias and di",
  "authors": "Alison Lui, George William Lamb",
  "category": "research",
  "topics": "bias-fairness,agents-autonomy,finance-investment",
  "orgs": null,
  "regions": null,
  "published_at": "2018-06-25T00:00:00.000Z",
  "fetched_at": "2026-07-14T16:33:37.181Z",
  "source_slug": "openalex",
  "source_name": "OpenAlex",
  "source_homepage": "https://openalex.org",
  "ethics_ai_record_url": "https://ethics.ai/record/8369",
  "original_url": "https://doi.org/10.1080/13600834.2018.1488659",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}