{
  "id": 8264,
  "url": "https://doi.org/10.1108/josm-04-2018-0119",
  "title": "Brave new world: service robots in the frontline",
  "summary": "Purpose The service sector is at an inflection point with regard to productivity gains and service industrialization similar to the industrial revolution in manufacturing that started in the eighteenth century. Robotics in combination with rapidly improving technologies like artificial intelligence (AI), mobile, cloud, big data and biometrics will bring opportunities for a wide range of innovations that have the potential to dramatically change service industries. The purpose of this paper is to",
  "authors": "Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch",
  "category": "research",
  "topics": "jobs-economy,agents-autonomy",
  "orgs": null,
  "regions": null,
  "published_at": "2018-09-26T00:00:00.000Z",
  "fetched_at": "2026-07-14T16:33:37.173Z",
  "source_slug": "openalex",
  "source_name": "OpenAlex",
  "source_homepage": "https://openalex.org",
  "ethics_ai_record_url": "https://ethics.ai/record/8264",
  "original_url": "https://doi.org/10.1108/josm-04-2018-0119",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}