{
  "id": 2350,
  "url": "https://sloanreview.mit.edu/article/genai-success-metrics-look-beyond-reduced-workload",
  "title": "GenAI Success Metrics: Look Beyond Reduced Workload",
  "summary": "Matt Harrison Clough / Ikon Images The Research The authors performed a four-year, fixed-window observational analysis of administrative work inside a large U.S. public higher-education institution. Generative AI tools were introduced to executive leaders, operational leaders, and student-facing professionals throughout the organization in 2026. Staffing levels and work hours remained stable across the period studied. […]",
  "authors": "Vishal Shah, Andrenna Gibson, and Tanika Teagle. Vishal Shah is dean of the Division of Math, Science, and Health Careers at the Community College of Philadelphia. Andrenna Gibson is an operational leader at the Community College of Philadelphia, responsible for translating executive decisions into day-to-day processes that support students, faculty, and staff. Tanika Teagle leads student-facing admissions processes for select health care programs at the Community College of Philadelphia.",
  "category": "research",
  "topics": "children-education",
  "orgs": null,
  "regions": null,
  "published_at": "2026-07-08T11:00:17.000Z",
  "fetched_at": "2026-07-14T16:11:46.979Z",
  "source_slug": "x-mit-sloan-management-review-ai",
  "source_name": "MIT Sloan Management Review AI",
  "source_homepage": "https://sloanreview.mit.edu/topic/artificial-intelligence/",
  "ethics_ai_record_url": "https://ethics.ai/record/2350",
  "original_url": "https://sloanreview.mit.edu/article/genai-success-metrics-look-beyond-reduced-workload",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}