{
  "id": 20047,
  "url": "https://www.contractsfinder.service.gov.uk/Notice/9b243168-13f1-4079-b706-ca26c366e85f",
  "title": "Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service",
  "summary": "…and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.) Classification: Communications network.",
  "authors": "NHS Midlands & Lancashire Commissioning Support Unit",
  "category": "policy",
  "topics": "regulation,jobs-economy",
  "orgs": "amazon",
  "regions": "uk",
  "published_at": "2026-04-22T11:24:35.000Z",
  "fetched_at": "2026-08-15T00:00:00.000Z",
  "source_slug": "uk-contracts-finder-ai",
  "source_name": "UK Contracts Finder — AI procurement",
  "source_homepage": "https://www.contractsfinder.service.gov.uk/Search",
  "ethics_ai_record_url": "https://ethics.ai/record/20047",
  "original_url": "https://www.contractsfinder.service.gov.uk/Notice/9b243168-13f1-4079-b706-ca26c366e85f",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}