{
  "id": 16020,
  "url": "https://www.finextra.com/blogposting/32423/in-pieces-how-fragmented-banks-lose-whole-customers",
  "title": "In Pieces: How Fragmented Banks Lose Whole Customers",
  "summary": "Ask a room of banking executives whether they deliver a great customer experience, and most hands go...",
  "authors": null,
  "category": "news",
  "topics": "finance-investment",
  "orgs": null,
  "regions": null,
  "published_at": "2026-08-03T16:16:42.000Z",
  "fetched_at": "2026-08-04T05:10:21.797Z",
  "source_slug": "x-finextra-ai",
  "source_name": "Finextra AI",
  "source_homepage": "https://www.finextra.com/channel/ai",
  "ethics_ai_record_url": "https://ethics.ai/record/16020",
  "original_url": "https://www.finextra.com/blogposting/32423/in-pieces-how-fragmented-banks-lose-whole-customers",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}