{
  "id": 15755,
  "url": "https://www.itnews.com.au/news/journey-beyond-finds-safer-path-to-customer-ai-with-agentic-agents-627689",
  "title": "Journey Beyond finds safer path to customer AI with agentic agents",
  "summary": "Chatbot governance raises concerns.",
  "authors": null,
  "category": "news",
  "topics": "regulation,agents-autonomy",
  "orgs": null,
  "regions": null,
  "published_at": "2026-08-02T20:00:00.000Z",
  "fetched_at": "2026-08-03T05:10:47.622Z",
  "source_slug": "x-itnews-au",
  "source_name": "iTnews (AU)",
  "source_homepage": "https://www.itnews.com.au",
  "ethics_ai_record_url": "https://ethics.ai/record/15755",
  "original_url": "https://www.itnews.com.au/news/journey-beyond-finds-safer-path-to-customer-ai-with-agentic-agents-627689",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}