{
  "id": 12815,
  "url": "https://thenewstack.io/openai-presence-enterprise-agents",
  "title": "OpenAI built support agents for its own customer service line, now it hopes big enterprises will trust them too",
  "summary": "The general consensus emerging across the AI and industrial spheres is that the models themselves are no longer the bottleneck The post OpenAI built support agents for its own customer service line, now it hopes big enterprises will trust them too appeared first on The New Stack .",
  "authors": "Paul Sawers",
  "category": "news",
  "topics": "agents-autonomy",
  "orgs": "openai",
  "regions": null,
  "published_at": "2026-07-22T17:23:20.000Z",
  "fetched_at": "2026-07-23T05:10:49.458Z",
  "source_slug": "x-the-new-stack-ai",
  "source_name": "The New Stack AI",
  "source_homepage": "https://thenewstack.io/ai/",
  "ethics_ai_record_url": "https://ethics.ai/record/12815",
  "original_url": "https://thenewstack.io/openai-presence-enterprise-agents",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}