{
  "id": 11866,
  "url": "https://arxiv.org/abs/2607.15963v1",
  "title": "A Human-Centric Evaluation of a Retrieval-Augmented Generation System for Explaining Quebec Insurance Contracts",
  "summary": "With the rise of online insurance sales, consumers face a significant \\enquote{advice gap}, requiring them to navigate complex legal contracts without expert guidance. This paper presents a human-centric, extrinsic evaluation of a state-of-the-art Retrieval-Augmented Generation system, designed to make Quebec automobile insurance contracts more understandable. Through a user study with 154 participants from Laval University, we assess the agent's real-world utility by measuring system satisfacti",
  "authors": "David Beauchemin, Richard Khoury",
  "category": "research",
  "topics": "agents-autonomy",
  "orgs": null,
  "regions": "canada",
  "published_at": "2026-07-17T13:50:27.000Z",
  "fetched_at": "2026-07-20T05:10:09.534Z",
  "source_slug": "x-arxiv-cs-hc",
  "source_name": "arXiv cs.HC",
  "source_homepage": "https://arxiv.org/list/cs.HC/recent",
  "ethics_ai_record_url": "https://ethics.ai/record/11866",
  "original_url": "https://arxiv.org/abs/2607.15963v1",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}