{
  "id": 11584,
  "url": "https://www.itweb.co.za/article/is-were-experiencing-higher-than-normal-volumes-becoming-the-new-normal/DZQ58vV8359MzXy2",
  "title": "Is 'we're experiencing higher than normal volumes' becoming the new normal?",
  "summary": "By combining a CRM platform like Maximizer CRM with AI-driven automation, businesses can respond faster, work smarter and deliver service that customers remember, says Mark Annett, head of CRM sales at Camsoft CRM Solutions.",
  "authors": null,
  "category": "news",
  "topics": "jobs-economy",
  "orgs": null,
  "regions": null,
  "published_at": "2026-07-17T09:04:00.000Z",
  "fetched_at": "2026-07-18T05:10:55.931Z",
  "source_slug": "x-itweb-za",
  "source_name": "ITWeb (ZA)",
  "source_homepage": "https://www.itweb.co.za",
  "ethics_ai_record_url": "https://ethics.ai/record/11584",
  "original_url": "https://www.itweb.co.za/article/is-were-experiencing-higher-than-normal-volumes-becoming-the-new-normal/DZQ58vV8359MzXy2",
  "evidence_status": "source-only",
  "attribution": "via ethics.ai"
}